Frequently Asked Questions
Find answers to common questions about UK ETA applications, processing times, and our services.
Quick Answers
How much does an ETA cost?
Government fee: £10 + Our service fee varies by package
Processing time?
Typically 1 business day
ETA validity?
2 years or until passport expires
Multiple entries?
Yes, unlimited entries during validity
General ETA Questions
A UK
Electronic Travel Authorisation (ETA) is a digital travel
requirement for visa-exempt nationals visiting the UK. You
need an ETA if you're from an eligible country and
visiting the UK for tourism, business, or transit for up
to 6 months.
A UK ETA is typically valid for 2 years from the date of
issue or until your passport expires, whichever comes
first. It allows multiple entries during this period.
Yes, your ETA allows multiple entries to the UK during its
validity period. You don't need to apply for a new ETA for
each trip, as long as your current one is still valid.
An ETA is simpler and faster than a traditional visa. It's
designed for short-term visits from eligible countries,
while a visa may be required for longer stays, work, or
study purposes.
Processing & Timeline
Most ETA applications are processed within 1 business
day. However, some applications may take longer if
additional documentation or review is required.
We offer expedited processing for urgent travel needs.
Contact our support team to discuss rush processing options
and additional fees.
Contact us immediately if your travel is within 48 hours and
your ETA hasn't been approved. We'll prioritize your
application and provide status updates.
Yes, you'll receive email notifications at each stage:
application received, under review, and approved/denied.
Keep your reference number for tracking.
Security & Privacy
Absolutely. We use bank-level encryption and follow
international data protection standards. Your information is
never shared with unauthorized parties and is stored
securely.
You'll need a valid passport, travel details, and contact
information. We may also request additional documents based
on your specific circumstances.
Minor corrections may be possible before processing begins.
Contact us immediately if you need to make changes. Major
changes may require a new application.
If your ETA is denied, you'll receive information about the
reasons and next steps. You may need to apply for a
traditional visa instead.
Fees & Refunds
Our service fee covers application processing, document review, and customer support. Government fees are separate. See our pricing page for current rates.
Government fees are non-refundable, but we offer refunds of our service fees in specific circumstances. Review our refund policy or contact support for details.
No hidden fees. All costs are clearly displayed before payment, including our service fee and government charges. What you see is what you pay.
We accept major credit cards, debit cards, and PayPal. All payments are processed securely through encrypted payment gateways.
Still Need Help?
Can't find the answer you're looking for? Our support team is available 24/7 to assist you with any questions about your ETA application.
Support Hours: 24/7 Available
Phone:
+1 702-329-4270
Email:
[email protected]